Answer yes if Machine Learning or Generative AI models are used anywhere within the services provided to your clients or anywhere that might touch client data. This includes the use of AI features or capabilities embedded in your supplier’s services or any SaaS tools your people may use (e.g. Google Gemini or Microsoft’s Copilot), if they are used to provide client services. If AI is used within some, but not all of the services you provide, you should answer yes. Describe in the notes section which of your services use AI and a brief description of where and how AI is used in each service.
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